Associate Customer Support - Milan

Your Mission

As an Associate Customer Support you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation.

You also update and maintains of the existing documentation starting from customer feedback and product user experiences; in addition you will interface with other technical teams in order to suggest improvements optimizations and support the test phases

Do you want to immerse yourself in cutting-edge technology and tackle real business problems? Do you want to gain exposure to a wide range of industries and work with great colleagues from diverse backgrounds? We do have an opportunity for you!

 

Your Profile

  • Education: High School Diploma
  • Driving license and ability for short and occasional trips
  • Interested on new technologies and curiosity towards new products
  • Flexibility and ability to adapt
  • Fluency in technical communications with English languages
  • Propensity to technical support activities, patience and empathy
  • Analysis and problem-solving skills
  • Ability to prioritise activities
  • Experience of working with remote technical support
  • Propensity to optimize and improve current processes

NICE TO HAVE:

  • Basic electrotechnical and/or electronic skills
  • Basic networking skills
  • Basic troubleshooting skills
  • Basic skills on databases

Basic knowledge of Microsoft applications and operating systems and correlated basic troubleshooting capabilities

 

Why Ubiquicom

• Ubiquicom has a young company culture where every employee can shape the future
• Work with a stellar sale and presale teams where you take over responsibilities from day one
• Purposeful, self-responsible tasks and projects that leave space for creativity and offer the chance to learn fast
• Flexible working hours, smart working, and employee referral program
• Health Insurance & Well-Being Benefits

ABOUT UBIQUICOM
Based in Milan and Rende (CS), Italy, Ubiquicom is an award-winning technology company specialized in the design and development of products and solutions for the positioning and tracking of people and assets in unconventional contexts and using unconventional technologies.
Ubiquicom provides end user companies as well as System Integrators and Independent Software Vendors the most advanced Real Time Location Systems (RTLS) technology.

 

Location

Milan

 

To apply send your CV through the contact form