FAQ
Frequently asked question
Where are Ubiquicom's offices located?
Ubiquicom operates from two main locations in Italy: the commercial headquarters in Milan, which handles sales, marketing, and customer success activities, and the R&D center in Rende (Cosenza, Calabria), where the engineering and product development teams are based. Since the acquisition by ZAPI GROUP, Ubiquicom also has access to ZAPI's international distribution network, enabling it to serve customers across Europe and globally. Contact the Milan office for commercial inquiries and the Rende center for technical and engineering partnerships
How can I contact Ubiquicom to request a demo or quote?
You can contact Ubiquicom through the contact form on this page, by email to the commercial team, or by phone at the Milan headquarters. The sales team responds to all inquiries within 2 business days. For a product demo, Ubiquicom offers both on-site demos at customer facilities and virtual demos via video call, where the team can showcase live system capabilities including real-time tracking, dashboard visualization, and WMS integration examples. When requesting a quote, it is helpful to provide information about the facility size, number of assets to track, and the operational challenge you want to address
What information should I prepare before contacting Ubiquicom's sales team?
To help the Ubiquicom sales team provide the most relevant solution recommendation, it is useful to have the following information ready: the type and size of the facility (warehouse, factory, airport, hospital — square meters), the number and type of assets or vehicles to track, the main operational challenge (efficiency optimization, safety compliance, inventory accuracy, etc.), current technology infrastructure (WMS, ERP systems in use), and the desired timeline for implementation. Even if you don't have all details, the team can conduct a preliminary needs analysis to help you define the project scope.
Does Ubiquicom provide technical support after installation?
Yes, Ubiquicom provides comprehensive post-installation technical support through a dedicated customer success program. Support includes: remote monitoring and diagnostics of the RTLS infrastructure, help desk assistance for software and hardware issues, firmware updates and software version upgrades, on-site technical intervention for hardware maintenance, and periodic system performance reviews. Support levels and response times are defined in the service level agreement (SLA) agreed upon during the contract phase. Customers also have access to an online documentation portal and training resources.
Can Ubiquicom provide RTLS solutions for international projects outside Italy?
Accordion description iYes, Ubiquicom serves customers internationally, particularly following the ZAPI GROUP acquisition which significantly expanded the company's global commercial reach. Ubiquicom has implemented RTLS projects in multiple European countries and can manage international deployments through its partner network or directly with its engineering team. The company's products comply with European CE standards and can be adapted to meet local regulatory requirements. For international projects, contact the Milan headquarters to be connected with the appropriate regional representative or partner.
